For all fully pre-paid non-refundable reservations your deposit is non-refundable and non-transferable. Your reservation is not confirmed until a deposit or advance payment has been paid.
For all other reservations (General, Room only), when you book your credit or debit card will be charged 50% deposit. Your reservation is not confirmed until the deposit has been paid. Your deposit is refundable if you cancel by email at least 14 days before arrival and receive our email acknowledgement. We cannot accept any cancellations over the phone.
When you arrive then you must pay the balance of your stay in full using the same credit or debit card. If you use a different card or pay in cash, and you don’t have the original card with you for checking, then you MUST pay in full for your entire stay and the deposit will be refunded to the original card within 5 working days. For all fully pre-paid reservations the card that was used to make the reservation and payment MUST be presented.
When you check in you must present us with some valid photo ID (passport, identity card or driving licence) and the name on it must match the credit or debit card you have used.
We do not permit our apartments to be booked for any house parties or gatherings, or as a base for stag or hen parties.
Check-in time has to be arranged in advance. Check-in is from 3pm-8pm. After 8pm a fee of GBP25 + VAT applies. After midnight the late-arrival fee is GBP40 + VAT. Please book your late check-in in advance by ticking the appropriate box above. You can pay this fee in cash or it can be added to your bill. Early check-in is sometimes possible but it is subject to availability ON THE DAY – you MUST email or call us first to arrange this! The early check-in charge (before 9am) is GBP25 + VAT.